2019-1-7CBMC中英文周一嗎哪

 
From: "Chinese Manna" <samy@brazilianautoparts.com.br>
Subject: 2019-1-7CBMC中英文周一嗎哪
Date: January 7th 2019 2:52a.m.

                                             週一嗎哪 

服事全球工商界

2019-1-07

By Rick Box

                                                                            溝通錯誤的危險

PERILS OF MISCOMMUNICATION

我們常常會低估溝通中一個簡單的陷阱:「你所說的話夠精準嗎?」如果忽略了這一點,就會在商場上和人際關係中造成重大、甚至是災難性的問題。這是我從以前經歷過的一件事當中所學到的教訓。

 

之前我們機構舉辦了一次重要的商業午餐聚會,這個活動一開始進行得很順利,但是當客人們吃完沙拉後,我沒注意到正餐沒有送來。活動就要開始了,卻完全看不到任何餐點!

 

最後雖然午餐來了,客人的簡報也按計劃進行,但是午餐的延遲卻引起了我們團隊以及飯店員工極度的焦慮。直到後來我才發現合約寫的是午餐將在中午到下午2點中間舉行,而不是我們習慣的上午11點至下午1點舉行。

 

因為我的錯誤:沒有仔細閱讀合約中的時間,以致於飯店沒有在我們預期的午餐時間做好準備。有些人可能會覺得這只是一個溝通中的小錯誤,但它對會議的策劃者來說是很令人不安的,也有可能會破壞其他重大的事。合約中其他所有內容都是準確的:座位安排、預期的客人數量、菜單和其他細節,但是上菜時間這一個小小的錯誤很有可能會破壞一切。

 

當我們談到溝通時,通常會注意所說或所寫的內容,以及它的表達方式。卻很少注意到,我們沒有說出來的訊息。上面提到的因為雙方對午餐時間認知的差異, 差點對會議是否成功造成重大影響。我發現聖經對傳達錯誤的危險有非常好的洞見。

 

意識到所說的話和不說的話都會導致錯誤行為。在傳道書5章6節這樣說:「不可任你的口使肉體犯罪」,注意細節,請人檢查你的工作可以幫助你避免痛苦的溝通錯誤,無論是口頭還是書面形式的。例如,我並非故意延遲用餐時間,但不刻意檢查卻可能會導致意想不到的後果。

 

應對可能發生的潛在錯誤。如果我決定更加勤奮地檢查,甚至是重新檢查重要的細節:例如關於我們和飯店協議的會議時間,就可以避免不必要的錯誤。「聰明人的心得知識;智慧人的耳求知識。」(箴言18章15節)。

 

認知即使很小的細節也可能導致失敗。在一本美麗的舊約聖經書中,我們讀到了一個明確的警告:「要給我們擒拿狐狸,就是毀壞葡萄園的小狐狸,因為我們的葡萄正在開花。」雅歌書2章15節。雖然這個警告的背景不是商場,但依然適用。因為我們在任何工作或生活中遇到的「小狐狸」可能看起來無關緊要,但如果沒有正確處理,它們可能會造成比我們想像中更多的破壞。

 

雖然上次午餐的時間延遲了,我們的活動仍然按計劃進行。但是,我溝通錯誤的結果卻有可能造成不良的後果,這是我永遠不會忘記的一課。

 

 

版權所有2018  非傳統商業網路(前身為純全資源中心)。節錄自和Rick Boxx的純全時刻,這本刊物主要是從基督徒的角度來探討職場上正直這個主題。如果希望知道更多關於這個事工或是想訂閱每日純全時刻,請上這個網站: www.unconventionalbusiness.org. Rick Boxx最新出版的書提供用五個關鍵的神的方法來建立企業。

 

反省與問題討論

第一、「你所說的話夠精準嗎?」這句話對你有什麼意義嗎?

 

第二、你能想到過去遇到類似的傳達錯誤嗎?後來結果是什麼 ,造成很嚴重的影響嗎?最後又是如何解決的?

 

第三、我們如何積極主動確保不犯溝通上的錯誤呢?雖然錯誤有時候是不可避免的,當錯誤發生時,我們又應該如何回應呢?

 

第四、你能想到其他對個人或是企業產生很大的問題「小狐狸」嗎?

 

 

備註:如果您有聖經並希望閱讀關此主題的更多信息,請考慮以下段落:

箴言10章4節

手懶的,要受貧窮;手勤的,卻要富足。

箴言14章23節

諸般勤勞都有益處;嘴上多言乃致窮乏。

箴言16章21節

心中有智慧,必稱為通達人;嘴中的甜言,加增人的學問。

箴言19章11節

人有見識就不輕易發怒;寬恕人的過失便是自己的榮耀。

箴言21章5節

殷勤籌劃的,足致豐裕;行事急躁的,都必缺乏。

箴言22章3節

通達人見禍藏躲;愚蒙人前往受害。

箴言27章23-27節

27:23你要詳細知道你羊群的景況,留心料理你的牛群;

27:24因為資財不能永有,冠冕豈能存到萬代?

27:25乾草割去,嫩草發現,山上的菜蔬也被收斂。

27:26羊羔之毛是為你作衣服;山羊是為作田地的價值,

27:27並有母山羊奶夠你吃,也夠你的家眷吃,且夠養你的婢女。

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